After a year of research comparing hair transplant options in Turkey and the UK, I decided to go ahead with my procedure at Royal Wharf Clinic. The procedure took a place three weeks ago.
As part of my research, I spent a lot of time watching YouTube videos to better understand the process. By chance, I came across several videos by Dr Shaan, and I was immediately impressed by the way he explained everything step by step. His approach, professionalism, and depth of knowledge really stood out, which prompted me to contact the clinic.
I initially got in touch via WhatsApp and spoke with Ansi, the medical advisor. We spoke for some time, and he was extremely professional, knowledgeable, and patient. He answered all of my questions in detail, reviewed photos of my hair, recommended the appropriate number of grafts, and advised on the most suitable package for me. I was also pleasantly surprised by how affordable the options were. The booking process was very smooth. Thank you, Ansi, for the excellent support.
Then, Unfortunately, due to unexpected maintenance work at the clinic, my original surgery date had to be rescheduled. Mansi contacted me by email to explain the situation clearly and gave me the option to either cancel or reschedule, while also offering generous complimentary extras. She was both apologetic and highly professional, and I genuinely appreciated the way the situation was handled—it was a great example of outstanding customer service. Thanks Mansi !!
The following day, Dr Shaan personally called me to explain everything in detail and reassure me. It was an easy decision to reschedule, as I felt confident that I was dealing with genuine people who truly respect their patients.
On the day of the surgery, I was warmly welcomed by Mansi and Dr Shaan, who made sure I was comfortable from the very beginning. I then met the technicians, who were all professional and friendly. Together, Dr Shaan and the team designed my hairline and explained exactly how the grafts would be distributed. The hairline looked very natural, and I was extremely happy with the plan.
The surgery itself lasted around 8 hours and was completely smooth and pain-free. Dr Shaan was very hands-on throughout the procedure, and the skill and professionalism of the entire team gave me great confidence that I was in the right place.
The aftercare has been excellent. Before I left, Dr Shaan provided very clear instructions on what I needed to do and what I should avoid. Since returning home, both Dr Shaan and Mansi have remained very responsive whenever I’ve had questions, which has made me feel fully supported throughout my journey rather than abandoned.Thank you Dr Shaan for your support and patience!!
Overall, I wholeheartedly recommend Royal Wharf Clinic. While final results take time and I am still early in the process, I am confident that I made the right choice and I look forward to seeing the final outcome.
